Refund and Exchange Policy
Dear Customer! We want you to love your order. If something’s off, we’ve got you covered!
Return Eligibility
- Timeframe: 3 days from receiving your item.
- Condition: Unworn, unused, with tags, in original packaging.
Return Process
- Get a Return Form: Ask us on WhatsApp or email.
- Repack: Include the form with the item.
- Ship: Send it back to the address on the form.
Shipping Costs
- Return Shipping: You cover this cost.
- Delivery Charges: Non-refundable.
Processing Time
- Returns/Exchanges: 3 to 5 working days once received.
Damages and Issues
- Report: Snap clear pictures while unboxing and contact us within 24 hours on WhatsApp or Email
Non-Returnable Items
- Exceptions: Perishables, custom items, personal care products, sale items
Exchanges
- How to exchange: Return the original item, place a new order. We’ll adjust the amount.
Refunds
- Refund process: You will provide your bank account detail for refund, if accepted by us.
Contact
- Need Help? Reach us via email, phone, or WhatsApp (details on our Contact Us page).
We’re here to make it right. Thanks for shopping with us!