Refund and Exchange Policy

Dear Customer! We want you to love your order. If something’s off, we’ve got you covered!

Return Eligibility

  • Timeframe: 3 days from receiving your item.
  • Condition: Unworn, unused, with tags, in original packaging.

Return Process

  1. Get a Return Form: Ask us on WhatsApp or email.
  2. Repack: Include the form with the item.
  3. Ship: Send it back to the address on the form.

Shipping Costs

  • Return Shipping: You cover this cost.
  • Delivery Charges: Non-refundable.

Processing Time

  • Returns/Exchanges: 3 to 5 working days once received.

Damages and Issues

  • Report: Snap clear pictures while unboxing and contact us within 24 hours on WhatsApp or Email

Non-Returnable Items

  • Exceptions: Perishables, custom items, personal care products, sale items

Exchanges

  • How to exchange: Return the original item, place a new order. We’ll adjust the amount.

Refunds

  • Refund process: You will provide your bank account detail for refund, if accepted by us.

Contact

  • Need Help? Reach us via email, phone, or WhatsApp (details on our Contact Us page).

We’re here to make it right. Thanks for shopping with us!